Refund Policy

You are not charged during a product's free first month, or before your first automation is confirmed working, so most refund questions never arise. When they do, this is how we handle them.

Products

Nothing is charged during the free first month. After that you can cancel at any time; cancellation takes effect at the end of the month or year you have paid for, and we do not refund part-periods. There is no setup fee to refund.

Build fee

The build fee is charged only once your first automation is confirmed working. After that it is not refundable, except for a billing error.

Monthly fee

You can cancel at any time. Cancellation takes effect at the end of the month you have already paid for; we do not refund part-months.

When an automation does not run because of us

If an automation cannot run for reasons on our side, you receive a credit on your next invoice for the days it did not run.

Billing errors

A duplicate or incorrect charge is refunded in full to the original payment method. Card refunds usually reach your account within 5-14 business days, depending on your bank.

How to ask for a refund

Email hello@autom8way.com with your invoice number. We reply within 3 business days.

Last updated: 13 October 2026